Return Policy

 At NWBAmerch.com we are dedicated to providing high quality merchandise and a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase our return policy is here to help.

Eligibility for Returns:

• Items must be returned within 30 days of the purchase date,
• Products must be in their original condition. unworn, unwashed, and with all tags attached.
• Custom or personalized items are not eligible for returns unless they are defective or damaged upon receipt.

How to Initiate a Return:

• Contact Us: Reach out to our customer service team at customerservice@nwbamerch.com and email them with your order number and reason for return.
• Receive a Return Authorization: Our team will provide you with a return authorization number and instructions on how to return your item(s).
• Ship the Item(s): Pack the item(s) securely and include the return authorization number. Ship the package to the address provided by the customer service team.

Refunds:

• Once we receive your returned item(s), we will inspect them to ensure they meet the return criteria,.
• If the return is approved, a refund will be issued to your original method of payment within 7-10 business days.

Exchanges:

• If you need a different size or color, please initiate a return for the original item and place a new order for the desired item.

Defective or Damaged items:

• If you receive a defective or damaged item, please contact us immediately with details and photos of the issue. We will provide a replacement or issue a refund as appropriate.

We appreciate your understanding and support. If you have any questions or need further assistance, please do not hesitate to contact our customer service team. customerservice@nwbamerch.com

Thanks you for choosing NWBAmerch.com